Privacy Policy
This Privacy Policy was last updated on February 27 2024. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page
OUR COMMITMENT TO PRIVACY
Yangaplug. (“we” or “our” or “us”) is the provider of the Yangaplug app. We know that you care about how your personal information is used and shared, and we take your privacy seriously. Our primary goal is to provide you with exceptional service, and we understand that you may have questions or concerns regarding your personal information and how it will be used. To make this privacy policy easy to find, we make it available on our website at https://yangaplug.com/pages/privacy-policy/ (the “website”) and through our Yangaplug app. You may also email us at yangaplug@gmail.com with any privacy-related questions you have.
APPLICABILITY OF PRIVACY POLICY
This privacy policy applies to all information we collect through our Services from current and former Yangaplug users, including you. “Services” means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you with a Yangaplug account. When you are no longer our customer, we may continue to use your information as described in this policy. Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been aggregated and/or anonymised so that it does not identify a specific user.
THE INFORMATION WE COLLECT
When you visit the website or use the Yangaplug app, we may collect your IP address, and standard web log information, such as your browser type and the pages you accessed on our website or app. We also may collect Geolocation Information (defined below). If you do not agree to our collection of this information, you may not be able to use the Services.
If you open a Yangaplug account, we may collect the following information from you:
Account Information: text-enabled cellular/wireless telephone number, machine or mobile device ID and other similar information.
Identification Information: your name, street address, email address, date of birth, image, other government issued verification numbers.
Device Information: Information About You:
(a) from your mobile device or computer such as your device type, machine or mobile device identification number, Geolocation Information, time zone, language setting, browser type, and IP address, and
(b) from third parties for purposes of transaction processing, identity verification, fraud detection or prevention & other similar purposes. For fraud prevention purposes, we also may link your machine ID with the machines of others who use your same payment cards.
Geolocation Information: information that identifies with reasonable specificity your location by using, for instance, longitude and latitude coordinates obtained through GPS, Wi-Fi, or cell site triangulation. We will collect this data for fraud and risk purposes. In addition, we may ask you for permission to share your current location within your device settings to enhance our Services. If you do not agree to our collection of Geolocation Information, our Services may not function properly when you try to use them. For information about your ability to restrict the collection and use of Geolocation Information to enhance our Services, please refer to the settings available in your device.
Image Usage And Collections: Account Verification
(a) When you open or upgrade your Yangaplug account, we utilize images as your profile picture. As part of our security measures, we conduct a liveness check to verify your identity. During this process, we require you to upload a photo of your face. Please note that this photo is solely used for the purpose of confirming your identity and facilitating the liveness check. To conduct the liveness check effectively, we may share the photo you provide with a trusted third-party service provider. This provider assists us in verifying the authenticity of the uploaded image.
(b) We may also require you to upload screenshots as evidence of completing social tasks within our app. These screenshots are utilised for review purposes to ensure task completion and eligibility for rewards. Once the review process is completed, we promptly delete these screenshots from our servers, as they hold no further relevance or utility.
Should you decide to withdraw your consent for us to utilize the photo provided for the liveness check, we will promptly delete it from our records. It’s important to note that withdrawing consent may impact your account’s functionality, as certain services rely on the processing of your photo for verification purposes.
Contact List: When you use our services, you may be prompted to grant access to your contact list on your device. This access allows us to enhance your user experience by facilitating seamless transactions and interactions with your airtime and data purchase. Access to your contact list enables you to easily send and buy airtime/data for anyone on your contact list without having to type. We only access your contact list information when necessary for the aforementioned purposes. We do not share your contact list information with any third parties for marketing or promotional purposes. Your privacy preferences are paramount to us. You have the option to grant or revoke access to your contact list at any time through your phone settings or by sending us an email via yangaplug@gmail.com so that we can guide you on how to do that. Additionally, we will always seek your consent before accessing or utilizing your contact list data for any new purposes not outlined in this privacy policy.
Social Web Information: including but not limited to social media handle/username. If you submit this information while carrying out social tasks, it allows us review and confirm that you have duly and correctly carried out the task assigned to you. Social information helps you get your task reviewed in other to get your task commission and reward (as well as helping us improve the Services and fight fraud).
Financial Information: bank account details is required to enable us initiate your payment at the point of commission withdrawal, bank account wallet is generated for each users to enable them fund their Yangaplug account and use our services . Yangaplug does not share your financial information with third party except the bank who will be initiating the payment on our behalf.
We are committed to providing a safe, secure and all-around great service. Therefore, before permitting you to use the Services, we may require additional information from you which we use to verify your identity, address or other information or to manage risk and compliance throughout our relationship. We may also obtain information about you from third parties such as identity verification, fraud prevention and similar services.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
INFORMATION FROM CHILDREN
The Services are not directed to children under the age of 18. If we obtain actual knowledge that we have collected personal information from a child under the age of 18, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 18.
HOW WE USE COOKIES
When you visit our website or use our Services, or visit a third-party website for which we provide online services, we and certain business partners and vendors may use cookies and other tracking technologies (collectively, “Cookies”). We use Cookies to recognize you as a customer; customize Services, other content and advertising; measure the effectiveness of promotions; perform a wide range of analytics; mitigate risk and prevent potential fraud; and to promote trust and safety across our Services.
Certain Services may only be available through the use of Cookies, so if you choose to disable or decline Cookies, your use of certain Services may be limited or not possible.
HOW WE PROTECT & STORE PERSONAL INFORMATION
We strive to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Therefore, we urge you to take adequate precautions to protect your personal data as well, including never sharing your Yangaplug password with anyone.
If we learn of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps.
HOW WE USE THE PERSONAL PERSONAL INFORMATION WE COLLECT
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, fun, and customized experience. We may use your personal information to:
Provide the Services as well as any customer support you request.
Process transactions and send notices about your transactions.
Resolve disputes, collect fees, and troubleshoot problems.
Device Information, Social Web Information, and Geolocation Information.
Create an account connection between your Yangaplug account and a third-party account or platform.
Customize, personalize, measure, and improve our Services and the content of our website.
Provide the Services as well as any customer support you request.
Send you updates about new products and services that we are offering to customers.
Compare information for accuracy and verify it with third parties.
Provide the Services as well as any customer support you request.
Perform other duties as required by law.
Prevent potentially fraudulent, prohibited, or illegal activities, and enforce our User Agreement through the use of our risk and fraud tools, which may include the use of Account Information, Identification Information, Financial Information
HOW WE SHARE PERSONAL INFORMATION WITHIN THE YANGAPLUG NETWORK
To process payments on Yangaplug, we may need to share some of your personal information with the person or company that you are paying or is paying you. Your contact information, date of sign-up, the number of payments you have received, and other verification metrics like social graph activity may be provided to users or companies when you transact with, on, or through Yangaplug.
We work with vendors to enable them to accept payments from you using Yangaplug. In doing so, a vendor may share information about you with us, such as your mobile phone number or Yangaplug username when you attempt to pay that vendor. We use this information to confirm to that vendor that you are a Yangaplug customer and that the vendor should enable Yangaplug as a form of payment for your purchase.
Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you through Yangaplug, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
Our affiliates and subsidiaries, but only for purposes allowed by this document.
Companies that we plan to merge with or be acquired by or, in the event of any bankruptcy, a bankruptcy estate. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice and the opportunity to communicate preferences you may have, if applicable.
Law enforcement, government officials, or other third parties if we are compelled to do so by a subpoena, court order, or similar legal procedure, when it is necessary to do so to comply with law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of the Yangaplug User Agreement, or as otherwise required by law.
Third-party service providers who assist us in providing the Services to you or who provide fraud detection or similar services on our or any vendor’s behalf.
The other person with whom you are transacting via the Yangaplug app.
Service providers under contract who help with parts of our business operations (for example, fraud prevention, payment processing, or technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
Other third parties with your consent or at your direction to do so, including if you authorize an account connection with a third-party account or platform.
For the purposes of this privacy policy, an “account connection” with such a third party is a connection you authorize or enable between your Yangaplug account and a non-Yangaplug account, payment instrument, or platform that you lawfully control or own. When you authorize such a connection, we and the third-party will exchange your personal information and other information directly. Examples of account connections include, without limitation: linking your Yangaplug account to a social media account or social messaging service; connecting your Yangaplug account to a third-party data aggregation or financial services company, if you provide such company with your Yangaplug account log-in credentials; or using your Yangaplug account to make payments to a merchant or allowing a merchant to charge your Yangaplug account.
If you connect your Yangaplug account to other financial accounts, directly or through a third-party service provider, we may have access to your account balance and account and transactional information, such as purchases and funds transfers. If you choose to create an account connection, we may receive information from the third-party about you and your use of the third-party’s service. For example, if you connect your Yangaplug account to a social media account, we will receive personal information from the social media provider via the account connection. We will use all such information that we receive from a third-party via an account connection in a manner consistent with this privacy policy.
Information that we share with a third-party based on an account connection will be used and disclosed in accordance with the third-party’s privacy practices. Before authorizing an account connection, you should review the privacy notice of any third-party that will gain access to your personal information as part of the account connection. For example, personal information that Yangaplug shares with a third-party account or platform such as a social media account may in turn be shared with certain other parties, including the general public, depending on the account’s or platform’s privacy practices.
We do not send your personal information to third-party social networks unless you have specifically requested or authorized us to do so. When you broadcast information to such third-party social networks, such information is no longer under our control and is subject to the terms of use and privacy policies of such third parties.
HOW WE CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION
You can review and update your personal information in your account settings at any time by logging in to your Yangaplug account.
LINKS TO OTHER SERVICES OR SITES
The Services may contain links to (or allow you to link to) other third-party services or websites. We do not control the information collection of third-party services or websites that can be reached through such links. We encourage our users to be aware when they are linking to a third-party service or website and to read the privacy statements of any third-party service or website that collects personally identifiable information.
CHANGES TO OUR PRIVACY POLICY
We are always improving. As the Services evolve, we may occasionally update this privacy policy. If we modify this privacy policy, we will post the revised privacy policy to the website and the Yangaplug app, and we will also revise the “last updated date” stated above. If we make material changes in the way we use personal information, we will notify you by posting an announcement on our mobile application or website or by sending you an e-mail. It is your responsibility to periodically review this privacy policy; users are bound by any changes to the privacy policy by using the Services after such changes have been first posted
HOW TO CONTACT US
If you have questions or concerns regarding this privacy policy, or any feedback pertaining to your privacy and the Services that you would like us to consider, please email us at yangaplug@gmail.com.